Quality in the Office (e-book)
Quality management (QM) in its simplest form refers to the management of quality in an organization. The management of quality has gained momentum over recent years and as an organizational function essentially involves determining standards so that managers and employees can measure performance against predetermined criteria. One of the essential features of quality management is the standardization of policies, procedures, systems and processes.
| ISBN: | 9781485125389 |
| Publisher: | Juta Publishers |
| Variant: | e-book |
| Author(s): | Erasmus AW |
| Edition: | 1st Edition |
Content
Chapter 1: Quality office management
Chapter 2: The role of information systems
Chapter 3: Advanced technological tools in the office
Chapter 4: The global business environment
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