The aim of this publication is to equip public managers with insight into the functioning of public management and administration within the dynamic southern African context. It is a guide, not only for students of Public Administration and Public Management, but also for practitioners who are interested in providing excellent service. At a time when public management within the public sector is expected to achieve the objectives of government in establishing a democratic and just society this publication takes on special importance.   The interactice learner-centred approach used in this book makes it suitable for self-instruction and ensures a rewarding learning experience for students and practitioners.