The aim of this publication is to equip public managers with insight into the functioning of public management and administration within the dynamic southern African context. It is a guide, not only for students of Public Administration and Public Management, but also for practitioners who are interested in providing excellent service. At a time when public management within the public sector is expected to achieve the objectives of government in establishing a democratic and just society this publication takes on special importance.   The interactice learner-centred approach used in this book makes it suitable for self-instruction and ensures a rewarding learning experience for students and practitioners.

Part 1: Public Administration: An introduction

• Public administration as an activity

• Public administration as a discipline

• Government services and functions

• Principles of public administration

Part 2: The environment of Public

Administration

• Public administration and the external environment

• Public administration and the internal environment

• Interaction between environments and public administration

Part 3 Government hierarchy

• Government hierarchy

• Central and provincial governments in South Africa

• Local government in South Africa

Part 4: Origins of legislation – non government organisations

• Legislation and its origins

• Non-government organisations