Effective communication N5 – empowering the workforce is designed to prepare students for success in today's global and digital workplace while maintaining its focus on essential and core communication skills. The most relevant aspects of communication theory and competence are comprehensively addressed through easy-to-understand explanations and illustrations; numerous concrete and real-life examples of communication concepts in action; video clips, and website links. Essential skills in writing, speaking, critical thinking and listening are exercised and practically applied in groups or individually.

Contents include the following:

• Organizational communication
• Formulation of aims, goals and objectives in planning
• Mass media communication in advertising
• Presentation communication
• Multicultural communication in the business world
• Language usage
• Concise communication
• Letters for the workplace
• Correspondence in the advertising world
• Meeting correspondence
• Reports
• Critical evaluation of written and visual materials              
• Critical evaluation of auditive and oral communication