Dimensions of Healthcare Management is the well-known and established source of management information healthcare professionals have come to trust. This edition has been thoroughly revised to include the latest information in the field, and updated legislation has been updated. The text applies universal principles and components of management and leadership, as well as popular modern theories and approaches, to the healthcare environment. There is in-depth focus on human resources issues, such as recruitment, staff development, leadership, absenteeism, motivation and staff turnover. 

Key Features 

• applies universal principles and components of management, as well as contemporary theories, to the healthcare environment
• addresses unique needs of the manager in the healthcare environment

Support Material

• For students: responses to self-assessment questions at the end of chapter
• Lecturers: case studies

Chapter 1: The management process and approaches 

Chapter 2: Strategic human resource planning in healthcare 

Chapter 3: Assignment of nursing staff 

Chapter 4: Planning and commissioning healthcare facilities 

Chapter 5: Project management

Chapter 6: Financial management

Chapter 7: Organisational structure, culture and climate

Chapter 8: Job evaluation

Chapter 9: Group dynamics 

Chapter 10: Communication 

Chapter 11: Time management

Chapter 12: Models of care delivery

Chapter 13: Recruitment and selection

Chapter 14: Staff turnover

Chapter 15: Absenteeism

Chapter 16: Staff development

Chapter 17: Management and organisational development

Chapter 18: Leadership

Chapter 19: Work motivation

Chapter 20: Change management

Chapter 21: Decision‑making and problem‑solving

Chapter 22: Conflict management 

Chapter 23: Performance appraisal and productivity

Chapter 24: Risk management

Chapter 25: Quality improvement in healthcare

Chapter 26: Information systems in healthcare services

Chapter 27: Labour relations and quality of work life