Communicating @ work unpacks the various and complex communication challenges in today's multicultural and technological working environment.

It is written in a conversational, accessible style, and covers not only a range of communication situations and formats but also uses a holistic, practice-based approach to illustrate the application of effective communication principles in the workplace.

Topics include the following:

• Global perspectives: multilingual, multimodal and multicultural communications
• Presentations: individual, group and impromptu
• Interviewing: active listening, perception and questioning strategies
• Teamwork: conflict handling, decision making and leadership styles
• Correspondence: traditional and electronic
• Reporting: investigation, feasibility, audit and project documents
• Persuading: proposals, business plans and corporate CVs
• Non-verbal modes and body language
• Graphics: visual and graphic communication
• Media: the internet, new media and reputation management