Advanced communication skills takes an integrated theory and practical approach to learning. It is designed to foster workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. The final chapter contains a selection of case studies with questions to assist in the evaluation of communication skills.

Contents include the following:

• Media communication and advertising
• Presentations
• Multicultural communication
• Language usage in the workplace
• Meeting correspondence
• Letters and reports
• Critical proofreading and editing of auditory, visual and written materials
• Events
• Conflict and stress