Chapter 1: Introduction to business analysis, its origins and growth
Chapter 2: Introduction to the role of the business analyst
Chapter 3: Communication
Chapter 4: Listening – plain and simple
Chapter 5: The interview or meeting: Managing one-on-one interactions
Chapter 6: Facilitation
Chapter 7: Meetings
Chapter 8: The business analyst’s golden meeting: The joint application development (JAD) session
Chapter 9: What most people fear: The presentation
Chapter 10: Work products: Communication for posterity
Chapter 11: Unified Modelling Language is a complete paradigm shift
Chapter 12: Business process modelling: Understanding what business wants
Chapter 13 UML– The use case diagram: Continuing to understand what business wants
Chapter 14 UML– The sequence diagram: Moving to the next level from the use case
Chapter 15 UML– The communication diagram: A close relative of the sequence diagram
Chapter 16 UML– The activity diagram: What lies hidden to the user behind the use case?
Chapter 17 UML– The state machine diagram: Another way of working with objects
Chapter 18 UML– The class diagram: The building blocks of the design
Chapter 19 UML - The remaining structure-type diagrams from the class diagram onwards
Chapter 20 UML– The last two diagrams: Micro-timing
Chapter 21 UML- The process of weaving the tapestry together
Chapter 22: How UM Lfits together: Interlocking the puzzle pieces
Chapter 23: The practical application of UML in projects: An asset for your company
Chapter 24: UML– Robustness analysis: Completing the circle of the process
Chapter 25: UML– Moving into the problem domain: Building the classes to make things work
Chapter 26: Passing the benefit to the board of directors and the project manager
Chapter 27: Answers to questions