Effective communication – empowering the workforce carefully blends technological awareness and ability with basic communication skills and practices. It provides numerous samples of various formal documents, business letters, reports, propos­als, paragraphs and email correspondence and theory. Video clips on most topics are also provided, along with case studies, examples and illustrations that facilitate better understanding.

Contents include the following:

• Communication principles
• Interpersonal relationships
• Interviews
• Advertising
• Meeting procedures and correspondence
• Concise communication/short messages
• Language usage and editing of written materials
• Oral communication