Hospitality management - A practical introduction (Paperback)
The hospitality industry fulfils an important role in providing a variety of products and services to paying customers. This incorporates the offerings of the industry as a whole, which ranges from the provision of food and beverage to accommodation, and informing tourists of local attractions and events. Due to the demanding and service-oriented nature of the hospitality industry, it is imperative that the owners and managers of these establishments are adequately informed regarding the managerial and operational challenges they will face. The aim of this book is to provide a practical introduction to a variety of components that can contribute to the success of hospitality establishments. The practical nature of the book is valuable for all types of hospitality establishments, including guest houses, lodges, B&Bs, restaurants, bars and hotels.
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