Focus on Operational Management 5e
Focus on Operational Management: A generic approach provides a general overview of management principles and the general management activities encountered by the
operational and first-time manager in the workplace today. These principles are important for the sustainability of an organisation.
The following topics are discussed:
• The new workplace environment
• The changing role of the operational and first-time manager
• Operational planning, operational decision-making and problem-solving, organising operational resources, operational control, and leadership
• Employment relations in the workplace
• Organisational culture, diversity management, business ethics, corporate social responsibility, organisational politics and change management in the workplace.
Key features:
• Learning outcomes to introduce each chapter
• Self-assessment exercises at the end of each chapter, including a case study and multiple-choice questions based on the case study
• In-text activities and the latest developments to enhance the reader’s understanding of topics covered.
This book has a hands-on approach, giving readers a practical understanding of the day-to-day activities in the workplace at the operational level. It is aimed at first-time managers, operational managers, supervisors and team leaders who need a holistic overview of general operational management activities.
ABOUT THE EDITORS
Andreas de Beer is a senior lecturer in the Department of Business Management at the University of South Africa.
Content
Chapter 1: Managing within the new economy
Chapter 2: The changing role of the operational manager
Chapter 3: Operational planning
Chapter 4: Organising operational resources
Chapter 5: Operational control
Chapter 6: Operational decision-making and problem-solving
Chapter 7: An introduction to leading
Chapter 8: Employment relations in the workplace
Chapter 9: Contemporary issues
Interest / Benefit to
This book has a hands-on approach, giving readers a practical understanding of the day-to-day activities in the workplace at the operational level. It is aimed at first-time managers, operational managers, supervisors and team leaders who need a holistic overview of general operational management activities.
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