Product Details:

About this publication

The introduction of the Consumer Protection Act revolutionised consumer rights in South Africa. Along with that, it also fundamentally altered the way in which businesses are required to treat their clients, imposing a new set of obligations – or at least a formalised set of responsibilities – that had been easily circumnavigated or ignored before.  

This new work provides a comprehensive overview of consumer law – not just the Act – in a way that follows the typical structure of consumer transactions. It serves to guide, educate and enlighten the professional, the businessperson and the consumer alike. Written by a leading specialist in the field, it is simple, clear, comprehensive, authoritative and accessible. 

Marketing campaigns, returns policies, terms and conditions, quality issues, and a host of business practices have to be reviewed and reappraised under the Consumer Protection Act. Some businesses have done this, while many blithely continue as if nothing has changed, little appreciating the risks of non-compliance and – perhaps more importantly – failing to appreciate that treating consumers fairly is simply a sound business practice. 

Content

• Table of Statutes 
• The scope of the Consumer Protection Act 
• Consumer rights 
• Marketing 
• Labelling 
• Consumer contracts (terms and conditions) 
• Fair value, good quality and safe goods or services 
• Enforcement of the Consumer Protection Act 
• Index