The ability to communicate well is a key marker of success in any environment, particularly in the world of business.

The second edition of Communication: A Hands-on Approach focuses on different forms of communication, emphasising writing as a communication tool, particularly within the business environment.

The evolution of technology and its use in the business environment has been taken into account and a new chapter on digital media has been included to show how blogs, Twitter and other social media can be used effectively.