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Handbook of the Banking Ombudsman - Elex Academic Bookstore

Handbook of the Banking Ombudsman

  • R 370.00
  • Save R 40

The Ombudsman for Banking Services (OBS) provides a dispute resolution service to bank customers who are unhappy with the services and products provided by their bank.

This practical guide explains the procedures, processes, jurisdiction and functions of the OBS, while exploring the steps followed to resolve complaints in the context of prevailing legislation.