Effective Guest House Management 3e
Many people dream of owning their own guest house. If you are one of them, Effective Guest House Management is your essential guide to starting up and running your guest house. This book contains such invaluable information as: • how to build, equip and decorate your guest house • dealing with your guests from reservation to check-out, while providing world- class customer service and value for money• marketing your guest house in ways that are easy, economical and successful menu planning and providing food and beverages • cleaning and preparing a guest room. Now in its third edition, the updated version includes new features: • current legal and insurance requirements • business management • electronic reservations and online marketing • tips on promoting your guest house • colour photographs to inspire your own ideas.