The health services environment differs from other industries, as it deals with the wellbeing and lives of people. It is therefore imperative to understand:

• The importance of ethical codes
• The correct way of dealing with labour-related issues.

This work provides a practical and up-to-date guide for health services managers who deal with personnel and who wish to create a working environment that facilitates bilateral cooperation and avoid industrial action as far as possible. It sets out current legislation that affects both employers and employees and informs them of their rights and obligations in very clear terms, supplemented by ample practical examples and specimen documentation.